Luke Stoutenburg

Professional Summary

Operations leader with over 10 years of experience developing and implementing scalable processes across departments. Skilled at identifying operational bottlenecks and coordinating cross-functional teams to deliver quality products. Proven track record of building systems that enhance collaboration between technical and creative teams while maintaining operational excellence.

Experience

Technical Operations Manager

Arts & Letters Creative Co. | June 2018 – Present

Lead implementation, and maintenance of agency technical operations for major client teams including Google, ESPN, and NBC
Develop and train staff on process AI and LLM workflows to improve cross-departmental collaboration
Identify and resolve operational bottlenecks to enhance productivity and quality across high-profile campaigns and projects
Manage agency websites, digital tooling, and network infrastructure expansion
Oversee media management systems and production render capabilities buildout for complex multi-platform deliverables
Implement archival vaulting and technical threat mitigation strategies for enterprise-level clients
Collaborate with executive leadership on strategic operational initiatives for Fortune 500 accounts

Associate Director of Digital Production

Padilla Co. Digital | June 2017 – August 2018

Managed and directed a team of developers, overseeing staffing, growth, and performance during company acquisition
Led development team to produce agency products and website platforms for major clients including General Mills, Amtrak, and pharmaceutical industry leaders
Orchestrated digital production for government vaccination campaigns, ensuring timely delivery of critical public health messaging
Coordinated between creative and technical teams to ensure seamless project execution across diverse client portfolio
Developed scalable processes to improve production efficiency and quality for enterprise-level deliverables
Utilized data to identify areas for improvement in digital production workflows
Managed resource allocation and project timelines across multiple high-visibility initiatives

Product Manager and Operations Director

INM United | October 2012 – June 2017

Directed team of developers to produce agency products and digital platforms for Series A and B startup clients
Played key leadership role in navigating the agency through successful acquisition
Managed business acquisition process alongside leadership team, building systems that scaled with rapid growth
Led product management and operational initiatives that enabled startup clients to achieve growth milestones
Implemented QA/QC engineering processes to ensure product quality for venture-backed technology clients
Developed operational frameworks that scaled with company growth and increasing client demands
Mentored junior team members and provided technical guidance for complex startup product initiatives

Skills & Expertise

Operations Management

Process Development Workflow Optimization Technical Operations Resource Allocation

Project Management

Cross-functional Coordination Timeline Management Quality Assurance

Technical Proficiency

Digital AI Tooling Network Infrastructure Media Management Systems Data Modeling